Delivery is free for all orders of £50 (ex-VAT) and over; for orders below this threshold, delivery costs £4.95 (ex-VAT), unless your contract terms include alternative delivery costings.

Most products will ship within 48 hours, on the rare occasion that there should be a a delay to dispatching your order, we will be in touch.

Orders will be dispatched using the Via Troy courier network - your order may arrive via FedEx, ParcelForce, DPD, DHL, Barcode Logistics, UK Mail or by internal Troy methods, depending on which of our branches has processed your order.

Tracking information can be obtained from us, and further correspondence may be received directly from our delivery partner when your order is scheduled for delivery.

Our delivery partner may provide an option for goods to be left at a safe place or delivered to an alternative address, but it will be at the discretion of the delivery driver and the risk will be to you as the purchaser of the goods. We cannot be responsible for goods that are requested to be left in a safe place. 

Undeliverable Items

If your items are returned to us due to you supplying an incorrect address, or due to repeated failed attempts at delivery by our 3rd party courier, we reserve the following rights:

- We may ask you to pay to ship the goods to you again with updated details

- We may deduct the original cost of shipping from any return

Order Cancellation

If you would like to cancel your order before it is shipped, please contact us at If it is possible to cancel the order, then we will credit your account. If the order has shipped and you would like to return it, please refer to our Returns policy.


If you require help with your order, please contact us at