Returns Policy

Changed your mind? Orders from our website can be returned within 30 days of your receipt of the goods.

Please note that all website returns must be approved prior to the goods being shipped back.

Please complete our Returns Submission Form before returning any products and our team will be in touch to confirm next steps

Goods may be returned direct or at a Via Troy Business location, please specify your preference on the form.

All returns must be unused and in their original packaging, which should not show signs of damage - unfortunately due to the potential to be exposed to hazardous conditions, we do not accept returns where the original packaging has been opened.

Please ensure you include your order invoice with your return.

Faulty Returns

If your order is faulty, please complete Returns Submission Form and the team will be in touch to confirm next steps.


Should you need to contact us regarding a return, please email